Reference

How b1 game protects your account and money

Your account on b1 game is yours to control. We keep your deposits via JazzCash, Easypaisa and Raast secure, handle your personal data responsibly, and give you clear…

JazzCash, Easypaisa, RaastAccount ownership & controlData security & privacyWithdrawal verificationSupport & dispute path

Explore the Lobby Read FAQ

Platform eligibility and account requirements

b1 game Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

b1 game operates in regions where local law permits. Access to the platform, deposit methods via JazzCash, Easypaisa and Raast, and game availability depend on your location and local regulation. You must be of legal age in your jurisdiction to hold an account. When you register,

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you agree to our terms of service, which cover account conduct, payment processing, and dispute resolution. We do not operate outside eligible territories, and we reserve the right to verify your identity and address before processing withdrawals. Availability of specific games, payment methods and features may
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vary by region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HELP & CONTACT

Reach our support team about legal questions

Team online

In-app support

Open your account and tap the Help button in the menu. You can reach our team via live chat about account terms, withdrawal holds, or legal concerns. Response times are fastest during peak hours.

Account & security

Questions about your account rights, data access requests, or how we handle your wallet information go directly to our support inbox. We'll confirm receipt and guide you through the process.

Dispute & complaints

If you disagree with a withdrawal decision or account restriction, our compliance team reviews disputes via the support channel. Document your issue clearly with dates and transaction IDs for fastest resolution.

DATA, COOKIES & SECURITY

How we handle your information and account access

Personal data handling

We collect your name, phone number, address and payment method to process your JazzCash, Easypaisa or Raast deposits safely. Your data is stored securely and used only for account management, withdrawals, legal compliance and fraud prevention.

Cookies and tracking

b1 game uses cookies to keep you logged in, remember your preferences and detect fraud. You can manage cookie settings in your browser. Some cookies are essential for deposits and withdrawals to work.

Account security

Your password is encrypted. We never store your JazzCash, Easypaisa or Raast PIN. If you suspect unauthorised access, change your password immediately and contact support via the Help menu.

Data retention

We keep account records for the duration you play and for seven years after closure for tax and compliance reasons. You can request deletion of non-essential data by contacting support with your account details.

Third-party access

We share your data only with payment processors (JazzCash, Easypaisa, Raast operators) and fraud-detection services. No marketing third parties receive your information. We do not sell your data.

Modify or delete your data

Contact support and request a copy of your data or ask us to update incorrect information. Account closure requests are processed within five business days. Some data may be retained for legal compliance.

Common legal and account questions

Yes. Contact our support team via the Help menu and request a data export. We'll send you all personal information linked to your account, including deposit history, wallet transactions and account logs, within ten business days.

You can close your account anytime via your settings. Any balance in your wallet stays yours and must be withdrawn before closure. After closure, you cannot reopen the same account; a new registration would be treated as a separate user.

Before your first withdrawal, we confirm your identity by checking your phone number and address against your registration. Subsequent withdrawals to the same JazzCash, Easypaisa or Raast account typically clear without re-verification unless fraud flags appear.

Yes. If we reject a withdrawal, our system sends you a reason via the app. Contact support with your transaction ID and we'll review the case. Common reasons include unverified payment details or account security alerts.

No. We never store your PIN or full account credentials. When you deposit via JazzCash, Easypaisa or Raast, the payment processor handles the transaction directly. We only store the payment method type and last few digits for your records.

Use the Help menu in your account or reply to any email from our support team with your concern. Mark it as privacy-related and your request goes to our compliance team. We respond within five business days.

You must be of legal age in your jurisdiction to register. Age of majority varies by region; in most Pakistani territories it is 18. We reserve the right to verify age before processing any withdrawal.

How b1 game protects your account and money

Reach our support team about legal questions

In-app support

Account & security

Dispute & complaints

How we handle your information and account access

Personal data handling

Cookies and tracking

Account security

Data retention

Third-party access

Modify or delete your data

Common legal and account questions

01 Can I request a copy of my account data?

02 What happens if I close my account?

03 How do you verify withdrawals?

04 Can I dispute a withdrawal rejection?

05 Is my JazzCash or Easypaisa wallet information stored by b1 game?

06 Who can I contact about privacy concerns?

07 What is your minimum age requirement?

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